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Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to creat initial network documentation as well as audit your network for potential problem areas include:
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back up success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring
Quarterly On-Site Consultation:
Every three months we will come on-site to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendationa for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Lock Box Protection - a CommWise exclusive:
The CommWise Lock Box has separate, color-coded sections for Servers, Workstations, and Backups/Peripherals. Each device has a custom folder for CD's, serial numbers/product keys, and log notes. Would you be this meticulous on your own?
Monthly Network Tune Up:
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches.
- Check status of Anti-Virus Clients.
- Test peripherals, such as UPS(s).
- Perform a full data restore to ensure back-ups are functioning properly.
- Review hard drive space, memory, and CPU utilization.
- Review network documentation and make changes as necessary.
- Review routers, firewalls, switches for failure or problems.
- Optimize server for maximum performance and reliability.
- Review and install operating system updates.
- Test backup and restore data.
- In-depth review of server logs for errors and potential problems.
- Add and remove users.
Full, Paid Subscription for comprehensive Malware protection:
Providing maximum network protection against viruses and spyware, AVG Anti-Malware is an ideal solution for your network. Protection for desktops, notebooks, and file servers is included, and new program versions and updates are free.
FREE Break-Fix Services:
In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue ate NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.
FREE Unlimited Help Desk Support
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
FREE Server Restore:
In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor only, Software and hardware costs are additional.)
A Preferred Client Discount of 25% on Non-Covered Technial
Support
This includes network upgrades, special projects, or any other type of service we offer outside of this plan.
FREE Year-End Technology Review
To help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company's growth.
FREE Server and Workstation Loaner in the event
of a workstation or server crash.
Guaranteed 1-Hour Response to Technical Problems.
Virus Definition and Security Patch Updates.
Virus Removal and Cleaning.
Creation of Acceptable Use Policy.
Monthly Executive Summary Report and Daily System Status
E-mail Update.
Unlimited Software Upgrades (labor only).
Spyware Monitoring and Removal.
Adding and Removing Users
Loaner PC/Server.
Vendor Liason Services.
Plus, you will be covered under our 100% No-Hassle Guarantee:
We are so confident in our netSentry network support program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:
We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.
Pricing: $495 per Month Base Price
Base price includes Network Devices, one (1) Server, and up to five (5) Workstations/Notebooks
Monthly Costs for Additional Machines are:
$55 per Workstation/Notebook
$150 per Server